Germany | Austria
wilkon in the capital
We staff your reception desk 365 nights a year — confident, assertive, and even when ITB, the Berlinale or major events book out the capital completely.
1989
Company founded
365
Nights staffing guarantee
over 50
Locations
Night Audit in Berlin
ITB, IFA, Grüne Woche, government visits or Berlin’s legendary nightlife: the capital is busy around the clock. When late arrivals are stranded at BER, international trade fair delegations check in or club-goers return at dawn, your reception desk needs to stand firm. We keep your front desk covered — with a cool head, Berlin-style composure and an absolutely watertight end-of-day closing.
01.
Berlin is a true 24-hour metropolis. Whether major events at the Brandenburg Gate, concerts or late nightlife: the most diverse characters meet at the capital’s reception desks. Our auditing professionals bring the perfect mix of Berlin warmth, tact and assertiveness. So your guests feel welcome at all times and safety in the house remains fully guaranteed.
02.
When top trade fairs fill the city or missed connecting flights at BER cause sudden arrival surges, shift planning quickly comes under pressure. Our night service absorbs unpredictable waves with ease. We run your reception desk turnkey, process all bookings precisely in the system and hand over a perfectly prepared front office in the morning.
Staffing guarantee — right when it is worth the most.
« When all of Berlin is looking for staff during ITB or the Berlinale, your reception desk stays covered. Guaranteed. »
The question we always get
Berlin is one of our most important locations. We maintain a large staff pool here that allows us to cover even short-notice absences. Should it not be possible to staff the night shift from the Berlin pool during particularly busy periods, we bring qualified staff to Berlin from other locations.
The tasks we take on
Night auditors are far more than night porters. They are hosts, responsible for the cash and end-of-day closing, and safety officers all in one — the professional face of your hotel at night. Our night auditors are specifically trained for the hotel industry and your property management system. They work independently, solution-oriented and always in your interest.
Frequently asked questions
How does wilkon ensure staffing during the fair weeks?
Does wilkon also work for properties at the Messe and at BER airport?
Yes. Our service area covers the entire city of Berlin as well as the surrounding region up to Potsdam, Schönefeld and Bernau — including the properties around the Messe and BER airport.
Can your night auditors also take on security duties?
Berlin hotels in particular face challenging night-shift situations, for example around major events and in the station and inner-city districts. All our processes are designed to safeguard your property and your guests. Our staff is systematically prepared for critical situations. The use of mobile lone-worker alarm systems with a direct connection to a 24/7 emergency call center provides additional safety, especially in sensitive inner-city locations.
Which hotel software does wilkon cover in Berlin?
What happens if someone is absent in Berlin at short notice?
This is covered by our staffing guarantee. In Berlin in particular, we maintain a large pool of qualified night auditors and organize a replacement — without you having to take care of anything. Should it not be possible to staff the night shift from the Berlin pool during particularly busy periods, we bring qualified staff to Berlin from other locations.
Is Night Audit temporary agency work?
No. wilkon provides Night Audit as an independent service on the basis of a service contract — not as temporary agency work. Our Berlin night auditors are permanently employed by wilkon. Duty and vacation planning, training and the right to issue instructions rest exclusively with wilkon. The tasks we take on are clearly defined and documented together with you when we take over your operation. This clear separation of responsibilities is the basis for legal certainty for your hotel operation in Berlin.
Onboarding new Berlin hotel clients in five steps
New client onboarding follows a structured process proven over many years. Experienced night audit instructors take care of the complete documentation of all procedures. The first night shifts are usually worked in double staffing with members of your hotel team, so that every essential detail is captured. You can find further details on our Night Audit services page.
A reliable contact
Head of Sales &
Staff Scheduling
Email: info@wilkon.de
Phone: +49-911-6004458-0
Inquire now
Tell us your requirements.
More locations
Including Dortmund, Düsseldorf, Frankfurt am Main, Hamburg, Hanover, Cologne, Leipzig, Munich, Nuremberg, Saarbrücken, Salzburg, Stuttgart and Vienna.
Night Audit / Front Office Services
