Germany | Austria
Since 1989 at more than 50 destinations from Rostock to Vienna
365 Nights Staffing Guarantee for the Hotel Industry
What Drives Us
Your guests expect the same service quality
Since 1989, we’ve taken a different approach to the night audit than our competitors in reception services for the hotel industry: We’re not here simply to fill a front office shift – we take responsibility for your hotel. Throughout the night, your guests receive the same professional service at the reception desk they expect during the day. But the benefits don’t stop there. Day after day, your team benefits from a more attractive two-shift model, stable schedules, and significantly less time spent recruiting and onboarding new night staff. That’s why our service isn’t a compromise. It’s an integral part of a well-organised front office operation.
The Foundation of Our Partnership
365 Nights a Year
The Benefits for Hotel Operations
Concrete, measurable advantages when outsourcing the night shift
01.
We guarantee the staffing of the night shift, no ifs or buts. This spares you the scramble and improvisation of short-notice absences.
02.
We know exactly how to reach applicants who like working nights, and which benefits keep them with us for the long term.
03.
Our processes and support structures are all geared toward delivering optimal service quality on the night shift.
04.
We work on the basis of fixed flat rates. We will gladly explain our pricing model in an initial consultation.
05.
Your core team only works a two-shift model. We handle the rest — structured handovers between shifts included.
06.
With our compliance framework, we continuously adapt processes, SLAs and contracts to changing legal requirements.
Night Audit Responsibilities
« We see ourselves as the calling card of your property. »
The Night Auditor is far more than a night porter. They are host, the person responsible for the cash and end-of-day closing, and the security officer — all in one — the professional face of your hotel during the night hours.
Our Night Auditors are trained specifically on your property and your hotel software. They work independently, in a solution-oriented way, and always in your interest.
Our Game Plan for the Front Office
« Like in soccer: a stable spine of experienced team leaders and Night Audit Instructors ensures that new staff are integrated quickly and fill their role perfectly. »
Quality Management
At wilkon, too, there is staff turnover — as everywhere in the industry. We address this challenge with proven, standardized processes. It starts with the new-client onboarding, in which all details of the respective property are captured systematically and efficiently. Next, our NAIs handle the training of new colleagues directly on site. Online trainings complement the onboarding. Even afterward, our night auditors are never alone with technical problems: Experienced colleagues who know the property and its PMS inside out are reachable throughout the entire night shift.
How the New-Client Onboarding Works
Get to Know Us
Make an Inquiry
Tell us your requirements — we'll show you how our night audit works.
Frequently Asked Questions
Which hotel software does wilkon support?
Our Night Auditors work with all common systems: Opera PMS / Opera Cloud, Protel, Sihot, ASA Hotel, Suite8, SAP and many more. Training on your specific system is part of our onboarding.
What happens if someone is absent at short notice?
This is covered by our staffing guarantee. We maintain a pool of qualified night specialists and organize the replacement — without you having to worry about it.
How long does it usually take from contract signing to project start?
Depending on location and the complexity of your property, between one and four weeks.
How long until wilkon takes over the night audit entirely on its own responsibility?
The new-client onboarding is carried out by our experienced NAIs, usually within one week.
Does wilkon also offer part-time models?
This is possible at certain locations. Get in touch with us.
Can wilkon take on our current night auditors?
Depending on the qualifications of the staff involved, this is generally possible and may even make the new-client onboarding more effective.
Does wilkon also offer double staffing for larger operations?
Of course, that is possible. In this case, slightly longer lead times for the new-client onboarding may arise in order to reach the necessary staffing ratio.
How does wilkon handle staff turnover in the night shift?
Openly and transparently. Turnover exists in the industry — but we have proven processes: standardized job descriptions, ongoing recruiting, a stable core team and a structured onboarding that quickly brings new staff up to speed.
In which locations is wilkon active?
We are represented at a great many locations in Germany and Austria. Get in touch with us.
Is Night Audit provided as temporary agency work?
Night Audit / Front Office Services
