Germany | Austria
wilkon in the banking & trade fair city on the Main
We secure the reception desk of Frankfurt hotels 365 nights a year — reliable, precise and crisis-proof, even when trade fair waves or flight cancellations book out the entire city.
1989
Company founded
365
Nights staffing guarantee
over 50
Locations
Night Audit in Frankfurt am Main
Frankfurt never sleeps. With the Book Fair, world-leading trade fairs such as Ambiente or Light + Building and Europe’s most important aviation hub, the nighttime pressure on Frankfurt’s hotel industry is enormous. We meet these specific challenges with trained auditing specialists who keep a cool head even during sudden overbookings and late arrivals.
01.
During the Book Fair and the major industry fairs, Frankfurt’s hotels are under constant pressure — far into the surrounding region. Exhibitors and international delegations often arrive at literally the last minute. When occupancy is at 100%, every step of the end-of-day closing and check-in has to be spot on. We reliably relieve your core team and guarantee a seamless night service.
02.
When flights are canceled or land late at Frankfurt Airport, the arrival wave rolls toward the reception desk in the middle of the night. Stranded passengers, airline crews and international business guests expect swift, highly professional service even at 3:00 a.m. Our night auditors are trained for exactly this dynamic and handle complex situations with confidence.
Staffing guarantee — right when it is worth the most.
« During the Book Fair, every bed in Frankfurt is taken and every night shift counts twice. We staff your reception desk — reliably and without absences. »
The question we always get
Frankfurt is one of our most important locations. We maintain a staff pool here that allows us to cover even short-notice absences. Should it not be possible to staff the night shift from the Frankfurt pool during particularly busy periods, we bring qualified staff to Frankfurt from other locations.
The tasks we take on
Night auditors are far more than night porters. They are hosts, responsible for the cash and end-of-day closing, and safety officers all in one — the professional face of your hotel at night. Our night auditors are specifically trained for the hotel industry and your property management system. They work independently, solution-oriented and always in your interest.
Frequently asked questions
How does wilkon ensure staffing during the trade fair seasons?
Does wilkon also work for properties at the Messe and at Frankfurt Airport?
Yes. Our service area covers the city of Frankfurt as well as the surrounding region up to Eschborn, Offenbach, Bad Homburg and Rüsselsheim — including the properties around the Messe, in Gateway Gardens and at Frankfurt Airport.
Can your night auditors also take on security duties?
Frankfurt hotels in particular — for example in the Bahnhofsviertel — face challenging night-shift situations. All our processes are designed to safeguard your property and your guests. Our staff is systematically prepared for critical situations. The use of mobile lone-worker alarm systems with a direct connection to a 24/7 emergency call center provides additional safety, especially in sensitive inner-city locations.
Which hotel software does wilkon cover in Frankfurt?
What happens if someone is absent in Frankfurt at short notice?
This is covered by our staffing guarantee. In Frankfurt, too, we maintain a pool of qualified night auditors and organize a replacement — without you having to take care of anything. Should it not be possible to staff the night shift from the Frankfurt pool during particularly busy periods, we bring qualified staff to Frankfurt from other locations.
Is Night Audit temporary agency work?
No. wilkon provides Night Audit as an independent service on the basis of a service contract — not as temporary agency work. Our Frankfurt night auditors are permanently employed by wilkon. Duty and vacation planning, training and the right to issue instructions rest exclusively with wilkon. The tasks we take on are clearly defined and documented together with you when we take over your operation. This clear separation of responsibilities is the basis for legal certainty for your hotel operation in Frankfurt.
Onboarding new Frankfurt hotel clients in five steps
New client onboarding follows a structured process proven over many years. Experienced night audit instructors take care of the complete documentation of all procedures. The first night shifts are usually worked in double staffing with members of your hotel team, so that every essential detail is captured. You can find further details on our Night Audit services page.
A reliable contact
Head of Sales &
Staff Scheduling
Email: info@wilkon.de
Phone: +49-911-6004458-0
Inquire now
Tell us your requirements.
More locations
Including Berlin, Dortmund, Düsseldorf, Hamburg, Hanover, Cologne, Leipzig, Munich, Nuremberg, Saarbrücken, Salzburg, Stuttgart and Vienna.
Night Audit / Front Office Services
