Germany | Austria
wilkon in the world city with a heart
We staff the hotel reception in Munich hotels 365 nights a year, even when things get challenging during the Wiesn!
1989
Company founded
365
Nights staffing guarantee
over 50
Locations
Where big-city buzz meets Bavarian hospitality
Whether Oktoberfest, the Security Conference or international leading trade fairs such as Bauma: Munich’s hotel industry operates at a permanently high pace. When late fair guests, international delegations or celebrating Wiesn visitors arrive at the house, the front desk has to stand absolutely rock-solid. We relieve your reception desk during the critical hours: with qualified staff who have Bavarian conviviality in their blood as well as a structured, seamless end-of-day closing.
01.
When the whole city is upside down during Oktoberfest, the night shift runs at full speed. Colorful festival parties and celebrating guests demand tact, steadfastness and genuine hospitality from the night audit team. We keep your reception desk seamlessly covered during these booked-out weeks — so your property gets through the night safely, orderly and hospitably even in the most intense time of the year.
02.
Delays at Franz Josef Strauß Airport or packed trade fair days regularly lead to late arrival waves in Munich hotels. Our night service specialists keep a clear view even at two in the morning: they welcome international business travelers attentively, process all bookings precisely in the system and ensure a smooth transition to the morning shift.
Staffing guarantee — right when it is worth the most.
« At Wiesn time, every Munich hotel competes with Germany’s best-paid seasonal job market. Your reception desk stays covered anyway. Guaranteed. »
The question we always get
Munich is one of our most important locations. We maintain a large staff pool here that allows us to cover even short-notice absences. Should it not be possible to staff the night shift from the Munich pool during particularly busy periods, we bring qualified staff to Munich from other locations.
The tasks we take on
Night auditors are far more than night porters. They are hosts, responsible for the cash and end-of-day closing, and safety officers all in one — the professional face of your hotel at night. Our night auditors are specifically trained for the hotel industry and your property management system. They work independently, solution-oriented and always in your interest.
Frequently asked questions
How does wilkon ensure staffing during the Wiesn?
Does wilkon also work for properties at Messe Riem and the airport?
Yes. Our service area covers the city of Munich as well as the surrounding region up to Freising, Garching, Dachau and Starnberg — including the properties around Messestadt Riem and Munich Airport.
Can your night auditors also take on security duties?
Munich hotels in particular face challenging night-shift situations, for example during the Wiesn or the Security Conference. All our processes are designed to safeguard your property and your guests. Our staff is systematically prepared for critical situations. The use of mobile lone-worker alarm systems with a direct connection to a 24/7 emergency call center provides additional safety, especially in sensitive inner-city locations.
Which hotel software does wilkon cover in Munich?
What happens if someone is absent in Munich at short notice?
This is covered by our staffing guarantee. In Munich in particular, we maintain a large pool of qualified night auditors and organize a replacement — without you having to take care of anything. Should it not be possible to staff the night shift from the Munich pool during particularly busy periods, we bring qualified staff to Munich from other locations.
Is Night Audit temporary agency work?
No. wilkon provides Night Audit as an independent service on the basis of a service contract — not as temporary agency work. Our Munich night auditors are permanently employed by wilkon. Duty and vacation planning, training and the right to issue instructions rest exclusively with wilkon. The tasks we take on are clearly defined and documented together with you when we take over your operation. This clear separation of responsibilities is the basis for legal certainty for your hotel operation in Munich.
Onboarding new Munich hotel clients in five steps
New client onboarding follows a structured process proven over many years. Experienced night audit instructors — in Munich supported by our Customer Solutions Specialist for Southern Germany — take care of the complete documentation of all procedures. The first night shifts are usually worked in double staffing with members of your hotel team, so that every essential detail is captured. You can find further details on our Night Audit services page.
A reliable contact
Head of Sales &
Staff Scheduling
Your contact for Munich
Email: info@wilkon.de
Phone: +49-911-6004458-0
Customer Solutions Specialist Munich and Southern Germany
Email: info@wilkon.de
Phone: +49-911-6004458-0
Inquire now
Tell us your requirements.
More locations
Including Berlin, Dortmund, Düsseldorf, Frankfurt am Main, Hamburg, Hanover, Cologne, Leipzig, Nuremberg, Saarbrücken, Salzburg, Stuttgart and Vienna.
Night Audit / Front Office Services
